Collection: Products

BIZ 2300 Mono, NC

Key Features

• Breath-resistant microphone with noise-cancellation that delivers crystal-clear conversations
• Durable, advanced build, with reinforced cord
• 20% lighter than competitors, with padded ear cushions and 360 degree flexible spin boom-arm for superior all-day comfort
• Optimised for use with all leading phone systems
• Quick disconnect version for easy deskphone connectivity

Reasons To Buy

A headset that’s built to last

The Jabra Biz 2300 is built to survive in a high-performing contact centre, meaning fewer headset replacements and less downtime for you and your team and lower total cost of ownership.

Reinforced cord is built to withstand the contact centre environment and is protected against office chair wheels, sharp objects and daily use
The boom-arm can be rotated 360 degrees with zero risk of breaking. We call this FreeSpin™.

All-day comfort for agents

Extremely lightweight and unobtrusive design means lowered agent fatigue and more productive calls.

Weighs just 49 grams in the mono version, and just 68 grams in duo
The adjustable headband and microphone boom-arm let you find the perfect fit
The control unit lets you change volume, mute your calls and more
PeakStop™ technology removes sudden loud sounds or tones before they reach your ears: Any sound above 118 db is filtered out.

World-class sound

Lifelike conversations and higher customer satisfaction require both great, ambient-noise reducing sound in the agent's ears, and a noise-cancelling microphone that also avoids air shocks. The Jabra Biz 2300 has both.

HD Voice technology makes sure you clearly understand the other party
The speakers reduce ambient noise, so you can focus on the call
Specially designed “air shock” noise-cancelling mic filters out sharp breathing sounds and popping noises often heard in conversations.

Air shock microphone

When the microphone is close to the mouth of the user, there is a risk of respiratory noise. To reduce this, the microphone is designed aerodynamically and with many small holes instead of one larger hole. In addition, foam is included on the inside of the microphone. Overall, it reduces the penetration of air shocks to the microphone, which optimises the call quality.

Purpose built for the contact centre

Jabra’s Biz 2300 is designed to work out of the box with leading deskphones, softphone and contact centre technologies, ensuring crystal clear, stress-free customer interactions.

Description

Your contact centre agents are your brand ambassadors, so give them the tool to sound as clear as your brand. In Jabra’s Biz™ 2300, world-class sound meets world-class durability in an exceptionally comfortable and stylish corded headset – keeping both your agents and your customers happy.Jabra Biz™ 2300 QD Mono is a mono headset with QD (Quick Disconnect) plug that provides instant connectivity to a wide range of deskphone systems.

Jabra Biz™ 2300 QD Mono is a mono headset with a QD (Quick Disconnect) plug that provides instant connectivity to a wide range of deskphone systems.

Your contact centre agents are your brand ambassadors, so give them the tool to sound as clear as your brand. In Jabra’s Biz™ 2300, world-class sound meets world-class durability in an exceptionally comfortable and stylish corded headset – keeping both your agents and your customers happy.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Headset type	Monaural
Wearing style	Head-band
Product colour	Black
Hearing protection technologies	Jabra PeakStop
HD voice	No
Ports & interfaces
Connectivity technology	Wired
Headphones
Ear coupling	Supraaural
Microphone
Microphone type	Boom
Packaging content
Quick start guide	Yes
Quantity	1
Ear pads	Yes
Ear pad material	Leatherette
Other features
QD connector	Yes
Travel pouch	Yes
Quick start guide	Yes

BIZ 2400 II Duo

Key Features

• Multi-device connectivity allows you to purchase a variety of different cords that let you connect to your smartphone or deskphone
• Noise-cancelling microphones reduce unwanted background noise and are ideal in crowded and noisy open working environments
• PeakStop instantly removes any harmful loud sounds before they even reach your ears. This keeps the sound level in the safe range and protects your hearing
• Reinforced cords are built to last. They are extremely durable and will take most daily punishment
• With FreeSpin you can rotate the boom-arm 360 degrees without the risk of it breaking. Find the microphone placement that works for you

Reasons To Buy

Better conversation

The most important function of a contact centre headset is eliminating background noise from the busy environment and letting the customer hear your voice clearly.
The Biz 2400 II has a superior noise-cancelling microphone that helps eliminate background noise to give a better customer experience.

Better sound

If you’re in a busy environment, you need great sound to hear the voice of your customer. Additionally, when you’re concentrating on work, you want that hi-fi sound for music. The Jabra Biz 2400 II is great at both.

HD Voice technology makes sure you clearly understand the other party
The speakers reduce ambient noise, so you can focus on the call
A specially designed “air shock” noise-cancelling mic filters out sharp breathing sounds and popping noises often heard in conversations.

Better design

The Jabra Biz 2400 II is built to last in a high-performing contact centre, meaning fewer headset replacements and less downtime for you and your team and lower total cost of ownership.

Reinforced cord is built to withstand the contact centre environment and is protected against office chair wheels, sharp objects and daily use
The boom-arm can be rotated 360 degrees with zero risk of breaking. We call this FreeSpin™.

Better comfort

The Jabra Biz 2400 II has an extremely lightweight and unobtrusive design. This means less agent fatigue and more productive calls.

40% lighter than competing high-end headsets
The adjustable headband and microphone boom arm let you find the perfect fit
The control unit lets you change volume, mute your calls and more
PeakStop™ technology removes sudden loud sounds or tones before they reach your ears: Any sound above 118 dB is filtered out.
Super-soft leatherette head and ear cushioning

Description

The BIZ 2400 II offers outstanding sound at both ends of the call for a superior customer experience. Up to 40% lighter than competing headsets and with a low headband pressure, the Biz 2400 II allows the agent to focus on their customer conversation in unrivalled comfort.

The Jabra BIZ 2400 II QD Duo is a duo headset with a QD (quick disconnect) plug that provides instant connectivity to a wide range of deskphone systems.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Wearing style	Head-band
Virtual surround	No
On/off switch	No
Heart rate monitor	No
Works with Amazon Alexa	No
Motion sensor	No
Phonebook access profile (PBAP)	No
Hearing protection technologies	Jabra PeakStop
Over the Air Updates (OTA)	No
Daisy chain	No
HD voice	No
Auto-connect	No
Steel hinges	No
In-ear pressure relief	No
Refurbished	No
Bone conduction sensor	No
Unified communications	No
Push-to-Talk (PTT)	No
Power bass	No
Ports & interfaces
Connectivity technology	Wired
Bluetooth profiles	AAC, SBC
Headphones
Noise canceling	Yes
Noise reduction	No
HearThrough	No
Microphone
Microphone mute	No
Battery
Fast charging	No
Replaceable battery	No
Music player
FM radio	No
Weight & dimensions
Weight	77 g
Packaging content
Carrying case	No
Charging case	No
Charging stand	No
Technical details
Easy pairing	No
Charging case	No
Multipoint connectivity	No
Power
USB Type-C charging port	No
Other features
Auto power off	No
Speakerphone	No
Digital Signal Processing (DSP)	No
Ear cushion type	Leatherette size L
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
Voice guidance	No
Virtual surround	No
Packaging content	Headset;Protective bag;Leather-feel ear cushion;User documents;Clorthing clip;Headband cushion
On/off switch	No
Heart rate monitor	No
Protective pouch	Yes
Automatic volume adjustment	No
Voice control	No

BIZ 2400 II Mono 3-1

Key Features

• Multi-device connectivity allows you to purchase a variety of different cords that let you connect to your smartphone or deskphone.
• Noise-cancelling microphones reduce unwanted background noise and are ideal in crowded and noisy open working environments.
• PeakStop instantly removes any harmful loud sounds before they even reach your ears. This keeps the sound level in the safe range and protects your hearing.
• Reinforced cords are built to last. They are extremely durable and will take most daily punishment.
• With FreeSpin you can rotate the boom-arm 360 degrees without the risk of it breaking. Find the microphone placement that works for you.

Reasons To Buy

Better conversation

The most important function of a contact centre headset is eliminating background noise from the busy environment and letting the customer hear your voice clearly.
The Biz 2400 II has a superior noise-cancelling microphone that helps eliminate background noise to give a better customer experience.

Better sound

If you’re in a busy environment, you need great sound to hear the voice of your customer. Additionally, when you’re concentrating on work, you want that hi-fi sound for music. The Jabra Biz 2400 II is great at both.

HD Voice technology makes sure you clearly understand the other party
The speakers reduce ambient noise, so you can focus on the call
A specially designed “air shock” noise-cancelling mic filters out sharp breathing sounds and popping noises often heard in conversations.

Better design

The Jabra Biz 2400 II is built to last in a high-performing contact centre, meaning fewer headset replacements and less downtime for you and your team and lower total cost of ownership.

Reinforced cord is built to withstand the contact centre environment and is protected against office chair wheels, sharp objects and daily use
The boom-arm can be rotated 360 degrees with zero risk of breaking. We call this FreeSpin™.

Better comfort

The Jabra Biz 2400 II has an extremely lightweight and unobtrusive design. This means less agent fatigue and more productive calls.

40% lighter than competing high-end headsets
The adjustable headband and microphone boom arm let you find the perfect fit
The control unit lets you change volume, mute your calls and more
PeakStop™ technology removes sudden loud sounds or tones before they reach your ears: Any sound above 118 dB is filtered out.
Super-soft leatherette head and ear cushioning

Description

The BIZ 2400 II offers outstanding sound at both ends of the call for a superior customer experience. Up to 40% lighter than competing headsets and with a low headband pressure, the Biz 2400 II allows the agent to focus on their customer conversation in unrivalled comfort.

The Jabra BIZ 2400 II QD Mono is a mono headset with QD (quick disconnect) plug that provides instant connectivity to a wide range of deskphone systems.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Headset type	Monaural
Wearing style	Head-band, Ear-hook, Neck-band
Virtual surround	No
On/off switch	No
Heart rate monitor	No
Works with Amazon Alexa	No
Motion sensor	No
Phonebook access profile (PBAP)	No
Hearing protection technologies	Jabra PeakStop
Over the Air Updates (OTA)	No
Daisy chain	No
HD voice	No
Auto-connect	No
Steel hinges	No
In-ear pressure relief	No
Refurbished	No
Bone conduction sensor	No
Unified communications	No
Push-to-Talk (PTT)	No
Power bass	No
Ports & interfaces
Connectivity technology	Wired
Bluetooth profiles	AAC, SBC
Headphones
Noise canceling	Yes
Noise reduction	No
HearThrough	No
Microphone
Microphone mute	No
Battery
Fast charging	No
Replaceable battery	No
Music player
FM radio	No
Weight & dimensions
Weight	54 g
Packaging content
Carrying case	No
Charging case	No
Charging stand	No
Technical details
Easy pairing	No
Charging case	No
Multipoint connectivity	No
Power
USB Type-C charging port	No
Other features
Auto power off	No
Speakerphone	No
Digital Signal Processing (DSP)	No
Ear cushion type	Leatherette size L
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
Voice guidance	No
Virtual surround	No
Packaging content	Headset;Ear hook;Protective bag;Neckband;Leather-feel ear cushion;User documents;Clorthing clip;Headband cushion
On/off switch	No
Heart rate monitor	No
Protective pouch	Yes
Automatic volume adjustment	No
Voice control	No

Engage 40 - (Inline Link) USB-A UC Mono

Key Features

• Real-time guidance (requires Engage+)*
• 2-microphone system
• All-day comfort
• Inline call control unit
• Durable with a 3-year warranty
• Built-in busylight

Reasons To Buy

Sounds like satisfaction

With Engage 40, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

Double the mic, double the satisfaction

Sound quality can make or break a call. We equipped Engage 40 with not one, but two microphones: One to help you defeat background noise once and for all and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

Built for “oops”

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 40 to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.

Easy listening

With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

With Engage 40’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically ensure that incoming calls are crisp and clear - just another clever feature bringing calm efficiency to every conversation.

Kind on the ears

That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 40. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

We’ve included loads of groundbreaking hearing protecting technologies, including:


IntelliTone 2.0™, which keeps average noise exposure at a safe level

PeakStop™ 105 dB, which prevents sudden loud noises

BalancedVoice™, which processes the incoming sound for clearer calls

Speech level normalisation, which keeps incoming calls at your preferred volume

Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

Because hearing protection isn’t an afterthought. It’s a lifetime investment.

Crush the conversation

With Engage 40, all the power is at your fingertips. Answer, mute and control the volume of your calls with just a few simple taps. Handling calls has never been this simple.

The customisable buttons of the control unit can be integrated with your contact centre and Unified Communications (UC) platforms, including Amazon Connect and Genesys, for efficiency where it matters. Hop between platform screens and control the volume with programmable buttons for speedy call handling.

A better call experience for you and the customer has never been so easy.

Come back later

Say ‘no’ to costly interruptions with the Engage 40 headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

On the ball

A software system that can analyse conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of contact centre headsets.

Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening.

Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, silence and interruptions. ¹

Onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

Show me more

1 Free software download required. Integrations available for selected platforms.

A comfortable agent is a happy agent

An uncomfortable agent makes for an awkward call, so we've designed Engage 40 to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

We’ve also popped an innovative maze-shaped pattern on the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the ear, helping you stay relaxed and focused on the needs of your customer.

_{*weight varies for stereo and mono variants}

Your new personal assistant

Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

Engage 40 uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer - it’s all taken care of.

But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

_{*Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017}

Friends with everyone

Connecting with your customers is a walk in the park with Engage 40. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. ²

With a UC variant certified for Google Meet, Works With Chromebook³ and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.



_{2. Software may be needed for configuration. Refer to Jabra.com/platforms for details.}

Description

Meet Jabra Engage 40, the new generation of contact centre headset. The power to improve customer satisfaction is now in your hands. Our Engage+ software delivers intelligent call insights in real time to boost agent performance and enhance customer satisfaction. With innovative speech optimization and hearing protection, along with a powerful 2-microphone system, the overall audio experience is given a massive boost. You’ll be comfortable too, thanks to an ultra-lightweight yet durable design, adaptive fit and comfort-enhancing ear cushions for improved noise isolation. You focus on what matters most. We’ll take care of the rest.

Jabra Engage 40 is a contact centre headset that provides real-time call insights to make every customer your most satisfied customer yet. Designed for both comfort and durability, Engage 40 features a duo of intelligent microphones and a programmable control unit, to make handling calls easier than ever before.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Headset type	Monaural
Wearing style	Head-band
Certification	Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Virtual surround	No
On/off switch	No
LED indicators	Call
Heart rate monitor	No
Optimized for	Other major platforms
Works with Amazon Alexa	No
Motion sensor	No
Phonebook access profile (PBAP)	No
Hearing protection technologies	Jabra PeakStop
Over the Air Updates (OTA)	No
Daisy chain	No
HD voice	Yes
Auto-connect	No
Steel hinges	No
In-ear pressure relief	No
Housing material	Polycarbonate (PC), Acrylonitrile butadiene styrene (ABS), Silicone, Thermoplastic elastomer (TPE)
Refurbished	No
Bone conduction sensor	No
Unified communications	Yes
Push-to-Talk (PTT)	No
Power bass	No
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
Bluetooth profiles	SBC
Frequency response (talk mode)	100 - 14000 Hz
Frequency response (music mode)	50 - 20000 Hz
Headphones
Maximum input power	30 mW
Driver unit	2 cm
Noise reduction	Yes
HearThrough	No
Microphone
Microphone frequency	100 - 14000 Hz
Microphone sensitivity	-38 dB
Microphone mute	No
Number of microphones	2
Battery
Fast charging	No
Replaceable battery	No
Music player
FM radio	No
Operational conditions
Operating temperature (T-T)	-10 - 55 °C
Storage temperature (T-T)	-5 - 55 °C
Weight & dimensions
Width	167 mm
Depth	160 mm
Height	54 mm
Weight	45 g
Packaging data
Package width	185 mm
Package depth	50 mm
Package height	249 mm
Package width (imperial)	18.5 cm (7.28")
Package height (imperial)	24.9 cm (9.8")
Package depth (imperial)	5 cm (1.97")
Packaging content
Carrying case	Yes
Charging case	No
Charging stand	No
Ear pad material	Polyurethane (PU)
Technical details
Easy pairing	No
Charging case	No
Multipoint connectivity	No
Power
USB Type-C charging port	No
Certificates
Certified for Microsoft Teams	Yes
Features
Optimized for	Other major platforms
Other features
Auto power off	No
Width (imperial)	16.7 cm (6.57")
Speakerphone	No
Height (imperial)	5.41 cm (2.13")
Depth (imperial)	16 cm (6.3")
Digital Signal Processing (DSP)	Yes
Applications supported	Engage+;Jabra Direct;Jabra Xpress
Ear cushion type	Single size leatherette cushion
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
USB cable length	2.4 m
Voice guidance	No
Virtual surround	No
Packaging content	Headset;Carry pouch;Warranty and warning leaflets
Operating temperature (T-T)	14 - 131 °F
On/off switch	No
Heart rate monitor	No
Protective pouch	No
Automatic volume adjustment	No
Voice control	No

Engage 40 - (Inline Link) USB-C MS Mono

Key Features

• Real-time guidance (requires Engage+)*
• 2-microphone system
• All-day comfort
• Inline call control unit
• Durable with a 3-year warranty
• Built-in busylight

Reasons To Buy

Sounds like satisfaction

With Engage 40, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

Double the mic, double the satisfaction

Sound quality can make or break a call. We equipped Engage 40 with not one, but two microphones: One to help you defeat background noise once and for all and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

Built for “oops”

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 40 to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.

Easy listening

With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

With Engage 40’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically ensure that incoming calls are crisp and clear - just another clever feature bringing calm efficiency to every conversation.

Kind on the ears

That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 40. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

We’ve included loads of groundbreaking hearing protecting technologies, including:


IntelliTone 2.0™, which keeps average noise exposure at a safe level

PeakStop™ 105 dB, which prevents sudden loud noises

BalancedVoice™, which processes the incoming sound for clearer calls

Speech level normalisation, which keeps incoming calls at your preferred volume

Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

Because hearing protection isn’t an afterthought. It’s a lifetime investment.

Crush the conversation

With Engage 40, all the power is at your fingertips. Answer, mute and control the volume of your calls with just a few simple taps. Handling calls has never been this simple.

The customisable buttons of the control unit can be integrated with your contact centre and Unified Communications (UC) platforms, including Amazon Connect and Genesys, for efficiency where it matters. Hop between platform screens and control the volume with programmable buttons for speedy call handling.

A better call experience for you and the customer has never been so easy.

Come back later

Say ‘no’ to costly interruptions with the Engage 40 headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

On the ball

A software system that can analyse conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of contact centre headsets.

Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening.

Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, silence and interruptions. ¹

Onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

Show me more

1 Free software download required. Integrations available for selected platforms.

A comfortable agent is a happy agent

An uncomfortable agent makes for an awkward call, so we've designed Engage 40 to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

We’ve also popped an innovative maze-shaped pattern on the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the ear, helping you stay relaxed and focused on the needs of your customer.

_{*weight varies for stereo and mono variants}

Your new personal assistant

Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

Engage 40 uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer - it’s all taken care of.

But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

_{*Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017}

Friends with everyone

Connecting with your customers is a walk in the park with Engage 40. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. ²

With a UC variant certified for Google Meet, Works With Chromebook³ and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.



_{2. Software may be needed for configuration. Refer to Jabra.com/platforms for details.}

Description

Meet Jabra Engage 40, the new generation of contact centre headset. The power to improve customer satisfaction is now in your hands. Our Engage+ software delivers intelligent call insights in real time to boost agent performance and enhance customer satisfaction. With innovative speech optimization and hearing protection, along with a powerful 2-microphone system, the overall audio experience is given a massive boost. You’ll be comfortable too, thanks to an ultra-lightweight yet durable design, adaptive fit and comfort-enhancing ear cushions for improved noise isolation. You focus on what matters most. We’ll take care of the rest.

Jabra Engage 40 is a contact centre headset that provides real-time call insights to make every customer your most satisfied customer yet. Designed for both comfort and durability, Engage 40 features a duo of intelligent microphones and a programmable control unit, to make handling calls easier than ever before.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Headset type	Monaural
Wearing style	Head-band
Certification	Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Virtual surround	No
On/off switch	No
LED indicators	Call
Heart rate monitor	No
Optimized for	Microsoft Teams
Works with Amazon Alexa	No
Motion sensor	No
Phonebook access profile (PBAP)	No
Hearing protection technologies	Jabra PeakStop
Over the Air Updates (OTA)	No
Daisy chain	No
HD voice	Yes
Auto-connect	No
Steel hinges	No
In-ear pressure relief	No
Housing material	Polycarbonate (PC), Acrylonitrile butadiene styrene (ABS), Silicone, Thermoplastic elastomer (TPE)
Refurbished	No
Bone conduction sensor	No
Unified communications	No
Push-to-Talk (PTT)	No
Power bass	No
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C
Bluetooth profiles	SBC
Frequency response (talk mode)	100 - 14000 Hz
Frequency response (music mode)	50 - 20000 Hz
Headphones
Maximum input power	30 mW
Driver unit	2 cm
Noise reduction	Yes
HearThrough	No
Microphone
Microphone frequency	100 - 14000 Hz
Microphone sensitivity	-38 dB
Microphone mute	No
Number of microphones	2
Battery
Fast charging	No
Replaceable battery	No
Music player
FM radio	No
Operational conditions
Operating temperature (T-T)	-10 - 55 °C
Storage temperature (T-T)	-5 - 55 °C
Weight & dimensions
Width	167 mm
Depth	160 mm
Height	54 mm
Weight	45 g
Packaging data
Package width	185 mm
Package depth	50 mm
Package height	249 mm
Package width (imperial)	18.5 cm (7.28")
Package height (imperial)	24.9 cm (9.8")
Package depth (imperial)	5 cm (1.97")
Packaging content
Carrying case	Yes
Charging case	No
Charging stand	No
Ear pad material	Polyurethane (PU)
Technical details
Easy pairing	No
Charging case	No
Multipoint connectivity	No
Power
USB Type-C charging port	No
Certificates
Certified for Microsoft Teams	Yes
Features
Optimized for	Microsoft Teams
Other features
Auto power off	No
Width (imperial)	16.7 cm (6.57")
Speakerphone	No
Height (imperial)	5.41 cm (2.13")
Depth (imperial)	16 cm (6.3")
Digital Signal Processing (DSP)	Yes
Applications supported	Engage+;Jabra Direct;Jabra Xpress
Ear cushion type	Single size leatherette cushion
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
USB cable length	2.4 m
Voice guidance	No
Virtual surround	No
Packaging content	Headset;Carry pouch;Warranty and warning leaflets
Operating temperature (T-T)	14 - 131 °F
On/off switch	No
Heart rate monitor	No
Protective pouch	No
Automatic volume adjustment	No
Voice control	No

Engage 40 - (Inline Link) USB-C/A MS Mono

Key Features

• Real-time guidance (requires Engage+)*
• 2-microphone system
• All-day comfort
• Inline call control unit
• Durable with a 3-year warranty
• Built-in busylight

Reasons To Buy

Sounds like satisfaction

With Engage 40, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

On the ball

A software system that can analyse conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of contact centre headsets.

Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening.

Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, silence and interruptions. ¹

Onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

Show me more

1 Free software download required. Integrations available for selected platforms.

Double the mic, double the satisfaction

Sound quality can make or break a call. We equipped Engage 40 with not one, but two microphones: One to help you defeat background noise once and for all and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

A comfortable agent is a happy agent

An uncomfortable agent makes for an awkward call, so we've designed Engage 40 to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

We’ve also popped an innovative maze-shaped pattern on the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the ear, helping you stay relaxed and focused on the needs of your customer.

_{*weight varies for stereo and mono variants}

Built for “oops”

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 40 to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.

Easy listening

With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

With Engage 40’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically ensure that incoming calls are crisp and clear - just another clever feature bringing calm efficiency to every conversation.

Kind on the ears

That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 40. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

We’ve included loads of groundbreaking hearing protecting technologies, including:


IntelliTone 2.0™, which keeps average noise exposure at a safe level

PeakStop™ 105 dB, which prevents sudden loud noises

BalancedVoice™, which processes the incoming sound for clearer calls

Speech level normalisation, which keeps incoming calls at your preferred volume

Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

Because hearing protection isn’t an afterthought. It’s a lifetime investment.

Your new personal assistant

Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

Engage 40 uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer - it’s all taken care of.

But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

_{*Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017}

Crush the conversation

With Engage 40, all the power is at your fingertips. Answer, mute and control the volume of your calls with just a few simple taps. Handling calls has never been this simple.

The customisable buttons of the control unit can be integrated with your contact centre and Unified Communications (UC) platforms, including Amazon Connect and Genesys, for efficiency where it matters. Hop between platform screens and control the volume with programmable buttons for speedy call handling.

A better call experience for you and the customer has never been so easy.

Friends with everyone

Connecting with your customers is a walk in the park with Engage 40. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. ²

With a UC variant certified for Google Meet, Works With Chromebook³ and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.



_{2. Software may be needed for configuration. Refer to Jabra.com/platforms for details.}

Come back later

Say ‘no’ to costly interruptions with the Engage 40 headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

Description

Meet Jabra Engage 40, the new generation of contact centre headset. The power to improve customer satisfaction is now in your hands. Our Engage+ software delivers intelligent call insights in real time to boost agent performance and enhance customer satisfaction. With innovative speech optimization and hearing protection, along with a powerful 2-microphone system, the overall audio experience is given a massive boost. You’ll be comfortable too, thanks to an ultra-lightweight yet durable design, adaptive fit and comfort-enhancing ear cushions for improved noise isolation. You focus on what matters most. We’ll take care of the rest.

Jabra Engage 40 is a contact centre headset that provides real-time call insights to make every customer your most satisfied customer yet. Designed for both comfort and durability, Engage 40 features a duo of intelligent microphones and a programmable control unit, to make handling calls easier than ever before.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Headset type	Monaural
Wearing style	Head-band
Certification	Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Virtual surround	No
On/off switch	No
Heart rate monitor	No
Optimized for	Microsoft Teams
Works with Amazon Alexa	No
Motion sensor	No
Phonebook access profile (PBAP)	No
Hearing protection technologies	Jabra PeakStop
Over the Air Updates (OTA)	No
Daisy chain	No
HD voice	Yes
Auto-connect	No
Steel hinges	No
In-ear pressure relief	No
Housing material	Polycarbonate (PC), Acrylonitrile butadiene styrene (ABS), Silicone, Thermoplastic elastomer (TPE)
Refurbished	No
Bone conduction sensor	No
Unified communications	Yes
Push-to-Talk (PTT)	No
Power bass	No
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C / USB Type-A
Frequency response (talk mode)	100 - 14000 Hz
Frequency response (music mode)	50 - 20000 Hz
Headphones
Maximum input power	30 mW
Driver unit	2 cm
Noise reduction	Yes
HearThrough	No
Microphone
Microphone frequency	100 - 14000 Hz
Microphone mute	No
Number of microphones	2
Battery
Fast charging	No
Replaceable battery	No
Music player
FM radio	No
Operational conditions
Operating temperature (T-T)	-10 - 55 °C
Storage temperature (T-T)	-5 - 55 °C
Weight & dimensions
Weight	45 g
Packaging data
Package width	185 mm
Package depth	50 mm
Package height	249 mm
Package width (imperial)	18.5 cm (7.28")
Package height (imperial)	24.9 cm (9.8")
Package depth (imperial)	5 cm (1.97")
Packaging content
Carrying case	Yes
Charging case	No
Charging stand	No
Ear pad material	Polyurethane (PU)
Technical details
Easy pairing	No
Charging case	No
Multipoint connectivity	No
Power
USB Type-C charging port	No
Certificates
Certified for Microsoft Teams	Yes
Features
Optimized for	Microsoft Teams
Other features
Auto power off	No
Speakerphone	No
Digital Signal Processing (DSP)	Yes
Applications supported	Engage+;Jabra Direct;Jabra SDK;Jabra Xpress
Ear cushion type	Single size leatherette cushion
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
USB cable length	2.4 m
Voice guidance	No
Virtual surround	No
Packaging content	Headset;Carry pouch;Warranty and warning leaflets
Operating temperature (T-T)	14 - 131 °F
On/off switch	No
Heart rate monitor	No
Protective pouch	No
Automatic volume adjustment	No
Voice control	No

Engage 40 - (Inline Link) USB-C/A MS Stereo

Key Features

• Real-time guidance (requires Engage+)*
• 2-microphone system
• All-day comfort
• Inline call control unit
• Durable with a 3-year warranty
• Built-in busylight

Reasons To Buy

Sounds like satisfaction

With Engage 40, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

On the ball

A software system that can analyse conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of contact centre headsets.

Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening.

Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, silence and interruptions. ¹

Onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

Show me more

1 Free software download required. Integrations available for selected platforms.

Double the mic, double the satisfaction

Sound quality can make or break a call. We equipped Engage 40 with not one, but two microphones: One to help you defeat background noise once and for all and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

A comfortable agent is a happy agent

An uncomfortable agent makes for an awkward call, so we've designed Engage 40 to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

We’ve also popped an innovative maze-shaped pattern on the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the ear, helping you stay relaxed and focused on the needs of your customer.

_{*weight varies for stereo and mono variants}

Built for “oops”

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 40 to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.

Easy listening

With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

With Engage 40’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically ensure that incoming calls are crisp and clear - just another clever feature bringing calm efficiency to every conversation.

Kind on the ears

That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 40. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

We’ve included loads of groundbreaking hearing protecting technologies, including:


IntelliTone 2.0™, which keeps average noise exposure at a safe level

PeakStop™ 105 dB, which prevents sudden loud noises

BalancedVoice™, which processes the incoming sound for clearer calls

Speech level normalisation, which keeps incoming calls at your preferred volume

Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

Because hearing protection isn’t an afterthought. It’s a lifetime investment.

Your new personal assistant

Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

Engage 40 uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer - it’s all taken care of.

But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

_{*Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017}

Crush the conversation

With Engage 40, all the power is at your fingertips. Answer, mute and control the volume of your calls with just a few simple taps. Handling calls has never been this simple.

The customisable buttons of the control unit can be integrated with your contact centre and Unified Communications (UC) platforms, including Amazon Connect and Genesys, for efficiency where it matters. Hop between platform screens and control the volume with programmable buttons for speedy call handling.

A better call experience for you and the customer has never been so easy.

Friends with everyone

Connecting with your customers is a walk in the park with Engage 40. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. ²

With a UC variant certified for Google Meet, Works With Chromebook³ and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.



_{2. Software may be needed for configuration. Refer to Jabra.com/platforms for details.}

Come back later

Say ‘no’ to costly interruptions with the Engage 40 headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

Description

Meet Jabra Engage 40, the new generation of contact centre headset. The power to improve customer satisfaction is now in your hands. Our Engage+ software delivers intelligent call insights in real time to boost agent performance and enhance customer satisfaction. With innovative speech optimization and hearing protection, along with a powerful 2-microphone system, the overall audio experience is given a massive boost. You’ll be comfortable too, thanks to an ultra-lightweight yet durable design, adaptive fit and comfort-enhancing ear cushions for improved noise isolation. You focus on what matters most. We’ll take care of the rest.

Jabra Engage 40 is a contact centre headset that provides real-time call insights to make every customer your most satisfied customer yet. Designed for both comfort and durability, Engage 40 features a duo of intelligent microphones and a programmable control unit, to make handling calls easier than ever before.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Headset type	Binaural
Wearing style	Head-band
Certification	Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Virtual surround	No
On/off switch	No
Heart rate monitor	No
Optimized for	Microsoft Teams
Works with Amazon Alexa	No
Motion sensor	No
Phonebook access profile (PBAP)	No
Hearing protection technologies	Jabra PeakStop
Over the Air Updates (OTA)	No
Daisy chain	No
HD voice	Yes
Auto-connect	No
Steel hinges	No
In-ear pressure relief	No
Housing material	Polycarbonate (PC), Acrylonitrile butadiene styrene (ABS), Silicone, Thermoplastic elastomer (TPE)
Refurbished	No
Bone conduction sensor	No
Unified communications	Yes
Push-to-Talk (PTT)	No
Power bass	No
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C / USB Type-A
Frequency response (talk mode)	100 - 14000 Hz
Frequency response (music mode)	50 - 20000 Hz
Headphones
Maximum input power	30 mW
Driver unit	2 cm
Noise reduction	Yes
HearThrough	No
Microphone
Microphone frequency	100 - 14000 Hz
Microphone mute	No
Number of microphones	2
Battery
Fast charging	No
Replaceable battery	No
Music player
FM radio	No
Operational conditions
Operating temperature (T-T)	-10 - 55 °C
Storage temperature (T-T)	-5 - 55 °C
Weight & dimensions
Width	167 mm
Depth	167 mm
Height	54 mm
Packaging data
Package width	185 mm
Package depth	50 mm
Package height	249 mm
Package width (imperial)	18.5 cm (7.28")
Package height (imperial)	24.9 cm (9.8")
Package depth (imperial)	5 cm (1.97")
Packaging content
Carrying case	Yes
Charging case	No
Charging stand	No
Ear pad material	Polyurethane (PU)
Technical details
Easy pairing	No
Charging case	No
Multipoint connectivity	No
Power
USB Type-C charging port	No
Certificates
Certified for Microsoft Teams	Yes
Features
Optimized for	Microsoft Teams
Other features
Auto power off	No
Width (imperial)	16.7 cm (6.57")
Speakerphone	No
Height (imperial)	5.41 cm (2.13")
Depth (imperial)	16.7 cm (6.57")
Digital Signal Processing (DSP)	Yes
Applications supported	Engage+;Jabra Direct;Jabra SDK;Jabra Xpress
Ear cushion type	Single size leatherette cushion
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
USB cable length	2.4 m
Voice guidance	No
Virtual surround	No
Packaging content	Headset;Carry pouch;Warranty and warning leaflets
Operating temperature (T-T)	14 - 131 °F
On/off switch	No
Heart rate monitor	No
Protective pouch	No
Automatic volume adjustment	No
Voice control	No

Engage 40 - (Inline Link) USB-C/A UC Mono

Key Features

• Real-time guidance (requires Engage+)*
• 2-microphone system
• All-day comfort
• Inline call control unit
• Durable with a 3-year warranty
• Built-in busylight

Reasons To Buy

Sounds like satisfaction

With Engage 40, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

On the ball

A software system that can analyse conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of contact centre headsets.

Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening.

Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, silence and interruptions. ¹

Onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

Show me more

1 Free software download required. Integrations available for selected platforms.

Double the mic, double the satisfaction

Sound quality can make or break a call. We equipped Engage 40 with not one, but two microphones: One to help you defeat background noise once and for all and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

A comfortable agent is a happy agent

An uncomfortable agent makes for an awkward call, so we've designed Engage 40 to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

We’ve also popped an innovative maze-shaped pattern on the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the ear, helping you stay relaxed and focused on the needs of your customer.

_{*weight varies for stereo and mono variants}

Built for “oops”

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 40 to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.

Easy listening

With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

With Engage 40’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically ensure that incoming calls are crisp and clear - just another clever feature bringing calm efficiency to every conversation.

Kind on the ears

That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 40. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

We’ve included loads of groundbreaking hearing protecting technologies, including:


IntelliTone 2.0™, which keeps average noise exposure at a safe level

PeakStop™ 105 dB, which prevents sudden loud noises

BalancedVoice™, which processes the incoming sound for clearer calls

Speech level normalisation, which keeps incoming calls at your preferred volume

Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

Because hearing protection isn’t an afterthought. It’s a lifetime investment.

Your new personal assistant

Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

Engage 40 uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer - it’s all taken care of.

But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

_{*Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017}

Crush the conversation

With Engage 40, all the power is at your fingertips. Answer, mute and control the volume of your calls with just a few simple taps. Handling calls has never been this simple.

The customisable buttons of the control unit can be integrated with your contact centre and Unified Communications (UC) platforms, including Amazon Connect and Genesys, for efficiency where it matters. Hop between platform screens and control the volume with programmable buttons for speedy call handling.

A better call experience for you and the customer has never been so easy.

Friends with everyone

Connecting with your customers is a walk in the park with Engage 40. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. ²

With a UC variant certified for Google Meet, Works With Chromebook³ and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.



_{2. Software may be needed for configuration. Refer to Jabra.com/platforms for details.}

Come back later

Say ‘no’ to costly interruptions with the Engage 40 headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

Description

Meet Jabra Engage 40, the new generation of contact centre headset. The power to improve customer satisfaction is now in your hands. Our Engage+ software delivers intelligent call insights in real time to boost agent performance and enhance customer satisfaction. With innovative speech optimization and hearing protection, along with a powerful 2-microphone system, the overall audio experience is given a massive boost. You’ll be comfortable too, thanks to an ultra-lightweight yet durable design, adaptive fit and comfort-enhancing ear cushions for improved noise isolation. You focus on what matters most. We’ll take care of the rest.

Jabra Engage 40 is a contact centre headset that provides real-time call insights to make every customer your most satisfied customer yet. Designed for both comfort and durability, Engage 40 features a duo of intelligent microphones and a programmable control unit, to make handling calls easier than ever before.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Headset type	Monaural
Wearing style	Head-band
Certification	Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Virtual surround	No
On/off switch	No
Heart rate monitor	No
Optimized for	Other major platforms
Works with Amazon Alexa	No
Motion sensor	No
Phonebook access profile (PBAP)	No
Hearing protection technologies	Jabra PeakStop
Over the Air Updates (OTA)	No
Daisy chain	No
HD voice	Yes
Auto-connect	No
Steel hinges	No
In-ear pressure relief	No
Housing material	Polycarbonate (PC), Acrylonitrile butadiene styrene (ABS), Silicone, Thermoplastic elastomer (TPE)
Refurbished	No
Bone conduction sensor	No
Unified communications	Yes
Push-to-Talk (PTT)	No
Power bass	No
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C / USB Type-A
Frequency response (talk mode)	100 - 14000 Hz
Frequency response (music mode)	50 - 20000 Hz
Headphones
Maximum input power	30 mW
Driver unit	2 cm
Noise reduction	Yes
HearThrough	No
Microphone
Microphone frequency	100 - 14000 Hz
Microphone mute	No
Number of microphones	2
Battery
Fast charging	No
Replaceable battery	No
Music player
FM radio	No
Operational conditions
Operating temperature (T-T)	-10 - 55 °C
Storage temperature (T-T)	-5 - 55 °C
Weight & dimensions
Weight	45 g
Packaging data
Package width	185 mm
Package depth	50 mm
Package height	249 mm
Package width (imperial)	18.5 cm (7.28")
Package height (imperial)	24.9 cm (9.8")
Package depth (imperial)	5 cm (1.97")
Packaging content
Carrying case	Yes
Charging case	No
Charging stand	No
Ear pad material	Polyurethane (PU)
Technical details
Easy pairing	No
Charging case	No
Multipoint connectivity	No
Power
USB Type-C charging port	No
Certificates
Certified for Microsoft Teams	Yes
Features
Optimized for	Other major platforms
Other features
Auto power off	No
Speakerphone	No
Digital Signal Processing (DSP)	Yes
Applications supported	Engage+;Jabra Direct;Jabra SDK;Jabra Xpress
Ear cushion type	Single size leatherette cushion
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
USB cable length	2.4 m
Voice guidance	No
Virtual surround	No
Packaging content	Headset;Carry pouch;Warranty and warning leaflets
Operating temperature (T-T)	14 - 131 °F
On/off switch	No
Heart rate monitor	No
Protective pouch	No
Automatic volume adjustment	No
Voice control	No