Collection: Headphones & Headsets

Poly Mission 625 Stereo USB Wired Headset

Key Features

• Designed for all day comfort – the adjustable padded headband pad and plush memory foam earcups provide a personalized fit that supports focus and reduces fatigue — even through all-day meetings.
• When your workday gets loud, HP Poly Mission 625 headset helps your voice shine through. Noise-canceling mics and AI noise reduction^[1] keep conversations professional and distraction free, so your calls are clear and focused.
• Plug in and get to work. With USB Type-C and USB Type-A compatibility, intuitive inline controls, and easy device management via HP Poly Studio App, setup is effortless and reliable for every user, every time.
• This headset is thoughtfully designed containing at least 30% post-consumer recycled plastics^[2] and shipped in paper-based packaging^[3].

Reasons To Buy

Custom fit for long days

Designed for all day comfort – the adjustable padded headband pad and plush memory foam earcups provide a personalized fit that supports focus and reduces fatigue — even through all-day meetings.

Always clear, always professional

When your workday gets loud, HP Poly Mission 625 headset helps your voice shine through. Noise-canceling mics and AI noise reduction^[1] keep conversations professional and distraction free, so your calls are clear and focused.

Simple, reliable connections

Plug in and get to work. With USB Type-C® and USB Type-A compatibility, intuitive inline controls, and easy device management via HP Poly Studio App, setup is effortless and reliable for every user, every time.

Description

Comfort meets performance
Built for long days and countless calls, the HP Poly Mission 625 headset blends exceptional comfort with high-quality audio and easy USB connectivity — helping teams stay focused, productive, and connected all day.

Specifications

Performance
Country of origin	Vietnam
Colour name	Black
System requirements
Windows operating systems supported	Windows 11
Mac operating systems supported	MacOS
Sustainability
Sustainability certificates	TCO
Weight & dimensions
Width	170 mm
Depth	180 mm
Height	40 mm
Weight	147 g
Packaging data
Package width	210 mm
Package depth	185 mm
Package height	55 mm
Package weight	317 g
Packaging content
Box contents	Headset; USB Type-C to USB Type-A adapter; Carrying case; Quick start guide; Warranty card; Product notice
Warranty card	Yes
Logistics data
Pallet gross weight	319 kg
Master (outer) cases per pallet layer	10 pc(s)
Technical details
Box contents	Headset; USB Type-C to USB Type-A adapter; Carrying case; Quick start guide; Warranty card; Product notice
Sustainability certificates	TCO
General Product Safety Regulation (GPSR) URL	https://kaas.hpcloud.hp.com/pdf-public/pdf_11069394_en-US-1.pdf
Pallet weight (imperial)	319 kg (703.2 lbs)
Other features
Bundled software	HP Poly Studio App
Compatible operating systems	Windows 11; macOS; Chrome OS™; Android™; iOS
Other operating systems supported	ChromeOS, Android, iOS
Colour name	Black
UNSPSC-code	43191638
Warranty card	Yes

Poly Mission 615 Monaural USB Wired Headset

Key Features

• Designed for all day comfort – the adjustable padded headband pad and plush memory foam earcups provide a personalized fit that supports focus and reduces fatigue — even through all-day meetings.
• When your workday gets loud, HP Poly Mission 615 headset helps your voice shine through. Noise-canceling mics and AI noise reduction^[1] keep conversations professional and distraction free, so your calls are clear and focused.
• Plug in and get to work. With USB Type-C and USB Type-A compatibility, intuitive inline controls, and easy device management via HP Poly Studio App, setup is effortless and reliable for every user, every time.
• This headset is thoughtfully designed containing at least 25% post-consumer recycled plastics^[2] and shipped in paper-based packaging^[3].

Reasons To Buy

Custom fit for long days

Designed for all day comfort – the adjustable padded headband pad and plush memory foam earcups provide a personalized fit that supports focus and reduces fatigue — even through all-day meetings.

Always clear, always professional

When your workday gets loud, HP Poly Mission 615 headset helps your voice shine through. Noise-canceling mics and AI noise reduction^[1] keep conversations professional and distraction free, so your calls are clear and focused.

Simple, reliable connections

Plug in and get to work. With USB Type-C® and USB Type-A compatibility, intuitive inline controls, and easy device management via HP Poly Studio App, setup is effortless and reliable for every user, every time.

Description

Comfort meets performance
Built for long days and countless calls, the HP Poly Mission 615 headset blends exceptional comfort with high-quality audio and easy USB connectivity — helping teams stay focused, productive, and connected all day.

Specifications

Performance
Country of origin	Vietnam
Colour name	Black
System requirements
Windows operating systems supported	Windows 11
Mac operating systems supported	MacOS
Sustainability
Sustainability certificates	TCO
Weight & dimensions
Width	150 mm
Depth	180 mm
Height	40 mm
Weight	117.5 g
Packaging data
Package width	210 mm
Package depth	185 mm
Package height	55 mm
Package weight	289 g
Packaging content
Box contents	Headset; USB Type-C to USB Type-A adapter; Carrying case; Quick start guide; Warranty card; Product notice
Warranty card	Yes
Logistics data
Pallet gross weight	295 kg
Master (outer) cases per pallet layer	10 pc(s)
Technical details
Box contents	Headset; USB Type-C to USB Type-A adapter; Carrying case; Quick start guide; Warranty card; Product notice
Sustainability certificates	TCO
General Product Safety Regulation (GPSR) URL	https://kaas.hpcloud.hp.com/pdf-public/pdf_11069394_en-US-1.pdf
Pallet weight (imperial)	294.8 kg (650 lbs)
Other features
Bundled software	HP Poly Studio App
Compatible operating systems	Windows 11; macOS; Chrome OS™; Android™; iOS
Other operating systems supported	ChromeOS, Android, iOS
Colour name	Black
UNSPSC-code	43191638
Warranty card	Yes

Poly Mission 425 Stereo USB Wired Headset Classic

Key Features

• Keep work moving with plug-and-play USB Type-C and USB Type-A connectivity, intuitive inline controls, and easy device management via HP Poly Studio App. These headsets make getting started easy — so you can focus on your work, not your setup.
• Stay in the zone with a headset made for long, demanding days. Lightweight materials and soft ear cushions keep you comfortable through meetings, ensuring focus stays on the conversation — not your headset.
• Designed for productivity, the HP Poly Mission 425 Classic headset keeps conversations efficient and professional. A single noise-canceling mic and super wideband audio make every word come through clearly.
• This headset is thoughtfully designed containing at least 30% post-consumer recycled plastics^[2] and shipped in paper-based packaging^[3].

Reasons To Buy

Easy connectivity

Keep work moving with plug-and-play USB Type-C® and USB Type-A connectivity, intuitive inline controls, and easy device management via HP Poly Studio App. These headsets make getting started easy — so you can focus on your work, not your setup.

Lightweight comfortable fit

Stay in the zone with a headset made for long, demanding days. Lightweight materials and soft ear cushions keep you comfortable through meetings, ensuring focus stays on the conversation — not your headset.

Built for focused conversations

Designed for productivity, the HP Poly Mission 425 Classic headset keeps conversations efficient and professional. A single noise-canceling mic and super wideband audio make every word come through clearly.

Description

Power your productivity
Stay focused and connected with dependable, consistent audio and easy USB setup. HP Poly Mission 425 Classic headset makes every conversation clear and the day more productive.

Specifications

Performance
Country of origin	Vietnam
Colour name	Black
System requirements
Windows operating systems supported	Windows 11
Mac operating systems supported	MacOS
Sustainability
Sustainability certificates	TCO
Weight & dimensions
Width	170 mm
Depth	180 mm
Height	40 mm
Weight	126 g
Packaging data
Package width	210 mm
Package depth	185 mm
Package height	55 mm
Package weight	287 g
Packaging content
Box contents	Headset; USB Type-C to USB Type-A adapter; Quick start guide; Warranty card; Product notice
Warranty card	Yes
Logistics data
Pallet gross weight	298 kg
Master (outer) cases per pallet layer	10 pc(s)
Technical details
Box contents	Headset; USB Type-C to USB Type-A adapter; Quick start guide; Warranty card; Product notice
Sustainability certificates	TCO
General Product Safety Regulation (GPSR) URL	https://kaas.hpcloud.hp.com/pdf-public/pdf_11069394_en-US-1.pdf
Pallet weight (imperial)	298 kg (657 lbs)
Other features
Bundled software	HP Poly Studio App
Compatible operating systems	Windows 11; macOS; Chrome OS™; Android™; iOS
Other operating systems supported	ChromeOS, Android, iOS
Colour name	Black
UNSPSC-code	43191638
Warranty card	Yes

Poly Mission 415 Monaural USB Wired Headset Classic

Key Features

• Keep work moving with plug-and-play USB Type-C and USB Type-A connectivity, intuitive inline controls, and easy device management via HP Poly Studio App. These headsets make getting started easy — so you can focus on your work, not your setup.
• Stay in the zone with a headset made for long, demanding days. Lightweight materials and soft ear cushions keep you comfortable through meetings, ensuring focus stays on the conversation — not your headset.
• Designed for productivity, the HP Poly Mission 415 Classic headset keeps conversations efficient and professional. A single noise-canceling mic and super wideband audio make every word come through clearly.
• This headset is thoughtfully designed containing at least 30% post-consumer recycled plastics^[2] and shipped in paper-based packaging^[3].

Reasons To Buy

Easy connectivity

Keep work moving with plug-and-play USB Type-C® and USB Type-A connectivity, intuitive inline controls, and easy device management via HP Poly Studio App. These headsets make getting started easy — so you can focus on your work, not your setup.

Lightweight Comfortable Fit

Stay in the zone with a headset made for long, demanding days. Lightweight materials and soft ear cushions keep you comfortable through meetings, ensuring focus stays on the conversation — not your headset.

Built for Focused Conversations

Designed for productivity, the HP Poly Mission 415 Classic headset keeps conversations efficient and professional. A single noise-canceling mic and super wideband audio make every word come through clearly.

Description

Power your productivity
Stay focused and connected with dependable, consistent audio and easy USB setup. HP Poly Mission 415 Classic headset makes every conversation clear and the day more productive.

Specifications

Performance
Country of origin	Vietnam
Colour name	Black
System requirements
Windows operating systems supported	Windows 11
Mac operating systems supported	MacOS
Sustainability
Sustainability certificates	TCO
Weight & dimensions
Width	150 mm
Depth	180 mm
Height	40 mm
Weight	97 g
Packaging data
Package width	210 mm
Package depth	185 mm
Package height	55 mm
Package weight	258 g
Packaging content
Box contents	Headset; USB Type-C to USB Type-A adapter; Quick start guide; Warranty card; Product notice
Warranty card	Yes
Logistics data
Pallet gross weight	275 kg
Master (outer) cases per pallet layer	10 pc(s)
Technical details
Box contents	Headset; USB Type-C to USB Type-A adapter; Quick start guide; Warranty card; Product notice
Sustainability certificates	TCO
General Product Safety Regulation (GPSR) URL	https://kaas.hpcloud.hp.com/pdf-public/pdf_11069394_en-US-1.pdf
Pallet weight (imperial)	275 kg (606.2 lbs)
Other features
Bundled software	HP Poly Studio App
Compatible operating systems	Windows 11; macOS; Chrome OS™; Android™; iOS
Other operating systems supported	ChromeOS, Android, iOS
Colour name	Black
UNSPSC-code	43191638
Warranty card	Yes

Zone Wired 2 for Business, Teams Version, Graphite

Key Features

• Adaptive hybrid ANC: Dynamically adjusts the noise cancellation level in real time, so you can stay focused in different work or home environments1
• Custom-designed driver: Our 40 mm driver is purpose-built to offer enhanced ANC and bass performance
• Microphone for open office environments: 2 noisecanceling mics and AI-based algorithms suppress noises from nearby talkers
• Extended wear with comfort: Engineered with a headset strap design that distributes weight evenly
• Replaceable parts, longer life: Easily swap earpads and headset strap with no tools needed2
• Improved power efficiency: Power consumption is reduced by up to 79% compared with Zone Wired3
• Certified for business: Certified for Microsoft Teams, Zoom, Google Meet, and Google Voice

Description

Help employees stay focused and productive with Zone Wired 2 for Business, featuring adaptive hybrid ANC and dual noise-canceling mics, made for busy open spaces.

Wired for work. Built for focus.
Zone Wired 2 is designed to improve focus in a busy workplace with adaptive hybrid ANC and noise-canceling mics. With plug-and-play simplicity, it’s easy to deploy to everyone.

Blocks noises intelligently
Adaptive hybrid ANC adjusts to your environment, raising and lowering the noise-cancellation level in real time as needed1Enable Adaptive ANC mode in Logi Tune. ANC modes are customizable on Logi Tune app.. Tune out distractions, effortlessly.

Be heard, all the time
Your voice, front and center. Dual noise-canceling mics with AI-based algorithms tune out the background — the chatter, the typing — so you come through crystal clear. And as a nice addition, it’s certified for Microsoft Teams Premium Microphone for Open Office requirements.

Crisp treble, deep bass
Custom-designed, 1.57 in (40 mm) speaker drivers deliver immersive audio for clearer calls, responsive ANC, and high-fidelity sound for listening while working.

Customize with Logi Tune app
Customize your Zone Wired 2 headset with the Logi Tune desktop app for a personalized audio experience.

Gaming-inspired comfort
Inspired by our gaming headsets, we engineered Zone Wired 2 with a headset strap design that distributes weight evenly for all-day comfort, from nine to five.

Replaceable parts, longer life
Extend the life of the headset. Swap earpads and headset strap to keep the headset looking like new, or reissue it to another employee.

Improved power efficiency
With 79% less power consumption than Zone Wired, Zone Wired 2 uses less energy when plugged in over long periods of time.

Made with recycled materials
We’re taking steps to reduce the carbon footprint of our products. Zone Wired 2 features a minimum of 47% post-consumer recycled plastic, 100% recycled rare earth metal in magnets, and 100% recycled plastic in travel bag fabric.

Silent updates with Sync
Securely deploy firmware updates from the cloud with Logitech Sync — no end user action required. Updates are installed automatically, ensuring the headset remains up to date and secure.

Inclusive design
Zone Wired 2 includes an adjustable headband and rotating earcups for a more comfortable fit. 270° rotatable mic boom means the headset can be worn with the mic on either side.

Specifications

Performance
Product type	Headset
Recommended usage	Calls/Music
Headset type	Binaural
Wearing style	Head-band
Product colour	Graphite
Cable length	1.9 m
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C / USB Type-A
Headphones
Ear coupling	Supraaural
Headphone frequency	20 - 20000 Hz
Impedance	36 Ω
Headphone sensitivity	97 dB
Driver unit	4 cm
Microphone
Microphone type	Boom
Microphone frequency	100 - 8000 Hz
Microphone noise-canceling	Yes
System requirements
Windows operating systems supported	Yes
Mac operating systems supported	MacOS
Sustainability
Sustainability certificates	Forest Stewardship Council (FSC)
Weight & dimensions
Width	183.6 mm
Depth	73 mm
Height	185.2 mm
Weight	223.5 g
Packaging data
Package width	204 mm
Package depth	64 mm
Package height	217 mm
Package weight	376 g
Packaging content
Audio adapters included	USB
Quick start guide	Yes
Carrying case	Yes
AC adapter included	No
Batteries included	No
Technical details
Batteries included	No
Sustainability certificates	Forest Stewardship Council (FSC)
Other features
Quick start guide	Yes
Minimum system requirements	Required: Available USB-C or USB-A port - Windows - macOS - ChromeOS

Poly Blackwire 3220 Stereo USB-C Headset +USB-C/A Adapter

Key Features

• Experience the high-quality audio you expect from Poly with a headset that offers PC wideband, a noise-canceling mic, and hi-fi stereo sound options. Dynamic EQ optimizes call quality and automatically adjusts the settings for listening to multimedia.
• Ideal for managing calls on your PC, mobile phone, or tablet combined with the comfort and durability of a corded headset for greater flexibility.
• Relax while you talk knowing your headset is secure- lightweight metal headband offers durability plus a custom fit. Leatherette ear cushions fold flat for easy portability.

Reasons To Buy

Poly signature audio quality

Experience the high-quality audio you expect from Poly with a headset that offers PC wideband, a noise-canceling mic, and hi-fi stereo sound options. Dynamic EQ optimizes call quality and automatically adjusts the settings for listening to multimedia.

Advanced connectivity

Ideal for managing calls on your PC, mobile phone, or tablet combined with the comfort and durability of a corded headset for greater flexibility.

Long-lasting comfort and portability

Relax while you talk knowing your headset is secure- lightweight metal headband offers durability plus a custom fit. Leatherette ear cushions fold flat for easy portability.

Description

Freedom to work your way
The Blackwire 3200 Series provides a quality audio experience in a headset that’s built for enterprise needs. With a sleek design and flexible microphone boom for a customizable fit, what’s not to love?

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Country of origin	Mexico
Headset type	Binaural
Wearing style	Head-band
Product colour	Black
Volume control	Button
Cable length	1.61 m
Certification	UC
Cable colour	Red
Control unit type	In-line control unit
Control type	Buttons
Signal-to-Noise Ratio (SNR)	118 dB
Operating keys	Answer/end call, Mute, Reject call, Volume +, Volume -
Colour name	Black
Hearing protection technologies	SoundGuard DIGITAL
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-A
Headphones
Ear coupling	Supraaural
Impedance	32 Ω
Headphone sensitivity	90 dB
Driver unit	2.8 cm
Noise reduction	Yes
Microphone
Microphone type	Boom
Microphone direction type	Omnidirectional
Microphone frequency	100 - 10000 Hz
Microphone sensitivity	-38 dB
System requirements
Windows operating systems supported	Windows 10, Windows 11
Mac operating systems supported	MacOS
Sustainability
Sustainability certificates	TCO
Weight & dimensions
Width	155 mm
Depth	32 mm
Height	178 mm
Weight	64 g
Packaging data
Package width	185 mm
Package depth	56 mm
Package height	207 mm
Package weight	300 g
Packaging content
Audio adapters included	USB
Quick start guide	Yes
Box contents	User guide; Headset; USB Type-C to USB Type-A adapter
Ear pad material	Polyurethane (PU)
Logistics data
Pallet gross weight	357 kg
Master (outer) cases per pallet	60 pc(s)
Master (outer) cases per pallet layer	10 pc(s)
Technical details
Box contents	User guide; Headset; USB Type-C to USB Type-A adapter
Sustainability certificates	TCO
Total carbon footprint (kg of CO2e)	10
General Product Safety Regulation (GPSR) URL	https://kaas.hpcloud.hp.com/pdf-public/pdf_11069394_en-US-1.pdf
Pallet dimensions (W x D x H)	1016 x 1219 x 1520 mm
Other features
Compatibility	Compatible with PCs via USB Type-C cable or USB Type-C/A adapter
Quick start guide	Yes
Bundled software	Poly Lens
Compatible operating systems	Windows 11; Windows 10; macOS; Android™; iOS
Other operating systems supported	Android, iOS
Signal-to-Noise Ratio (SNR)	118 dB
Colour name	Black
UNSPSC-code	43191638

Poly Voyager 4320-M +USB-A to USB-C Cable +BT700 dongle

Key Features

• Move freely between all your workspaces with this portable headset. Roam with ease with up to 50 m / 164 ft of wireless range. Reduce background noise and control your conversations with Acoustic Fence technology.
• Boost your productivity with continuous comfort, up to 24 hours of talk time, and connectivity to multiple devices. Extend your talk time by using the desktop charge stand or by using the headset in the corded USB mode.^[1,2]

Reasons To Buy

Freedom to work

Move freely between all your workspaces with this portable headset. Roam with ease with up to 50 m / 164 ft of wireless range. Reduce background noise and control your conversations with Acoustic Fence technology.

Round-the-clock efficiency

Boost your productivity with continuous comfort, up to 24 hours of talk time, and connectivity to multiple devices. Extend your talk time by using the desktop charge stand or by using the headset in the corded USB mode.^[1,2]

Description

Cut wires. Cut Costs.
Free your workers from their desks with the entry-level Bluetooth wireless headset. Meet the Voyager 4300 UC Series. It’s everything your teams need to stay productive and connect to all their devices whether at home or in the office.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Country of origin	Mexico
Headset type	Binaural
Wearing style	Head-band
Product colour	Black
Foldable	No
Cable length	1.5 m
Works with the Google Assistant	Yes
Operating keys	Answer/end call, Mute, Volume +, Volume -
International Protection (IP) code	IPX4
Detachable cable	Yes
Colour name	Black
MP3-player	No
Works with Apple Siri	Yes
Number of paired devices remembered	8
Ports & interfaces
Connectivity technology	Wireless
USB connectivity	Yes
USB connector	USB Type-A
Bluetooth	Yes
Wireless range	50 m
Bluetooth version	5.1
Bluetooth profiles	A2DP, HFP, HSP, AVRCP
Headphones
Ear coupling	Supraaural
Acoustic system	Closed
Headphone frequency	20 - 20000 Hz
Driver unit	3.2 cm
Microphone
Microphone type	Boom
Microphone frequency	100 - 6800 Hz
Number of microphones	2
MEMS (Micro-Electro-Mechanical System) microphone	Yes
Battery
Talk time	24 h
Continuous audio playback time	47 h
Battery technology	Lithium-Ion (Li-Ion)
Battery recharge time	1.6 h
Standby time	1200 h
Battery operated	Yes
Wireless charging	No
Charging source	USB
Battery type	Built-in battery
System requirements
Windows operating systems supported	Windows 10, Windows 11
Mac operating systems supported	MacOS
Sustainability
Sustainability certificates	TCO
Weight & dimensions
Width	155 mm
Depth	67 mm
Height	182 mm
Weight	162 g
Packaging data
Package width	210 mm
Package depth	185 mm
Package height	55 mm
Package weight	300 g
Packaging content
Receiver included	Yes
Quick start guide	Yes
Carrying case	Yes
Cables included	USB Type-A, USB Type-A to USB Type-C
AC adapter included	No
Box contents	Quick start guide; Travel pouch; Wireless headset; USB Type-A charging cable; BT700 Bluetooth USB adapter; USB Type-A to USB Type-C adapter
Charging stand	Yes
Logistics data
Pallet gross weight	263.5 kg
Master (outer) cases per pallet	60 pc(s)
Master (outer) cases per pallet layer	10 pc(s)
Technical details
Box contents	Quick start guide; Travel pouch; Wireless headset; USB Type-A charging cable; BT700 Bluetooth USB adapter; USB Type-A to USB Type-C adapter
Sustainability certificates	TCO
Total carbon footprint (kg of CO2e)	10
General Product Safety Regulation (GPSR) URL	https://kaas.hpcloud.hp.com/pdf-public/pdf_11069394_en-US-1.pdf
Pallet weight (imperial)	263.5 kg (580.9 lbs)
Pallet dimensions (W x D x H) (imperial)	1016 x 1219.2 x 1490 mm (40 x 48 x 58.7")
Pallet dimensions (W x D x H)	1016 x 1219 x 1490 mm
Power
USB Type-C charging port	Yes
USB Power Delivery (USB PD)	No
USB Type-C required charging power (min)	3 W
USB Type-C required charging power (max)	15 W
Certificates
Certified for Microsoft Teams	Yes
Other features
Compatibility	Compatible with PCs and smartphones via Bluetooth or USB Type-A BT700 adapter
Quick start guide	Yes
Bundled software	Poly Lens
Compatible operating systems	Windows 11; Windows 10; macOS; Android™; iOS
Near Field Communication (NFC)	No
Other operating systems supported	Android, iOS
Colour name	Black
UNSPSC-code	43191638

Engage 50 II - (50 II Link) USB-C/A UC Stereo

Key Features

• Real-time guidance (requires Engage+)*
• 3-microphone system
• All-day comfort
• Built-in busylight
• Durable with a 3-year warranty
• SmartRinger with motion detection

Reasons To Buy

A headset that’s got your back

With Engage 50 II, calls have more clarity and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

It’s not rocket science. But it is very clever.

A software system that can analyse conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact centre headsets.

Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customer’s call experience, including background noise, the position of your microphone, silence and interruptions. ¹

Customer call experience is improved in real-time (high fives all around). And onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

Leading monitoring solutions have gone one step further and integrated our insightful call analytics with their solutions, extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues.

Told you it was clever.

Show me more
_{1 Free software download required. Integrations available for selected platforms.}

Magic mic

Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. In fact, this headset has not one, but three microphones, for awesome background noise-cancellation that’ll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

Great comfort isn’t a given. It’s engineered.

An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

We’ve also popped an innovative maze-shaped pattern inside the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the most common ‘problem areas’, helping you stay relaxed and focused on the needs of your customer.

_{*Weight varies for stereo and mono variants}

One tough cookie (well, headset)

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.

Every caller, crystal clear

With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

With Engage 50 II’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.

Healthy ears. Happy agents.

That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

We’ve included loads of groundbreaking hearing protecting technologies, including:


IntelliTone™ 2.0, which keeps average noise exposure at a safe level

PeakStop™ 105 dB, which prevents sudden loud noises

BalancedVoice™, which processes the incoming sound for clearer calls

Speech level normalisation, which keeps incoming calls at your preferred volume

Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

Because hearing protection isn’t an afterthought. It’s a lifetime investment.

Smooth operator

Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

Engage 50 II uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue and focus on your customer - it’s all taken care of.

But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

_{*Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017}

Ditch missed calls

Never worry about missing a call again. With the adjustable audible ringer on the Engage 50 II, all you need to do is choose the ringtone and volume you prefer and your super intelligent headset will do the rest.

Set the SmartRinger to only ring when you’re away from your desk - and you can stay flexible for grabbing a coffee or loading the dishwasher on working from home days, without irritating your colleagues with constant ringing when you’re in the office.*

_{*SmartRinger only sounds when the headset is lying on a flat surface}

Plays well with others

Connecting with your customers is a walk in the park with Engage 50 II. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. ²

With a UC variant certified for Google Meet, Works With Chromebook³ and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.

_{2 Software may be needed for configuration. Refer to jabra.co.uk/platforms for details}

Protect your focus

Say ‘no’ to costly interruptions with the Engage 50 II headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

Description

The best headset for clear customer calls* is here – Introducing Jabra Engage 50 II. We’ve put the power to improve customer satisfaction in your hands. Well, on your head, actually. Our Engage+ software gives you real-time call insights for more meaningful calls and helps increase customer satisfaction. You’ll catch even the smallest of details because we gave it not one, but three microphones for clearer sound, while suppressing unwanted background noise to hear what matters most. It’s ultra-lightweight yet durable enough to throw in your bag – it’s built for real life. And the adaptive fit and comfort-enhancing ear cushions feel so good, you’ll forget it’s there. Seriously.

Built for the contact centre of today and tomorrow, Jabra Engage 50 II provides real-time call insights to ensure each customer is happier than the last. The trio of best-in-class mics make sure you sound better than ever and you’ll never miss another call thanks to an audible ringer. It’s lightweight, comfy, and built to last – like a headset hat-trick.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Country of origin	China
Headset type	Binaural
Wearing style	Head-band
Product colour	Black
Certification	Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Cable colour	Black
Control unit type	In-line control unit
Virtual surround	No
On/off switch	No
Heart rate monitor	No
Optimized for	Other major platforms
Works with Amazon Alexa	No
Motion sensor	No
Phonebook access profile (PBAP)	No
Over the Air Updates (OTA)	No
Daisy chain	No
HD voice	Yes
Auto-connect	No
Steel hinges	No
In-ear pressure relief	No
Housing material	Polycarbonate (PC), Acrylonitrile butadiene styrene (ABS), Silicone, Thermoplastic elastomer (TPE)
Refurbished	No
Bone conduction sensor	No
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C / USB Type-A
Frequency response (talk mode)	100 - 14000 Hz
Frequency response (music mode)	50 - 20000 Hz
Headphones
Maximum input power	30 mW
Ear coupling	Supraaural
Driver unit	2 cm
Noise reduction	Yes
HearThrough	No
Microphone
Microphone type	Boom
Microphone frequency	100 - 14000 Hz
Microphone sensitivity	-26 dB
Microphone mute	No
Number of microphones	3
MEMS (Micro-Electro-Mechanical System) microphone	Yes
Battery
Rechargeable battery	No
Fast charging	No
Music player
FM radio	No
Operational conditions
Operating temperature (T-T)	-10 - 55 °C
Storage temperature (T-T)	-5 - 55 °C
Weight & dimensions
Width	167 mm
Depth	167 mm
Height	54 mm
Weight	152 g
Packaging data
Package width	185 mm
Package depth	50 mm
Package height	249 mm
Packaging content
Carrying case	Yes
Safety sheet	Yes
Pouch	Yes
Charging case	No
Warranty card	Yes
Charging stand	No
Ear pad material	Polyurethane (PU)
Technical details
Easy pairing	No
Charging case	No
Multipoint connectivity	No
Power
USB Type-C charging port	No
Certificates
Certified for Microsoft Teams	Yes
Features
Optimized for	Other major platforms
Other features
Auto power off	No
Width (imperial)	16.7 cm (6.57")
Speakerphone	No
Height (imperial)	5.41 cm (2.13")
Depth (imperial)	16.7 cm (6.57")
Digital Signal Processing (DSP)	No
Call management	Yes
Applications supported	Engage+;Jabra Direct;Jabra SDK;Jabra Xpress
Ear cushion type	Single size leatherette cushion
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
Voice guidance	No
Virtual surround	No
Packaging content	Headset;Carry pouch;USB controller– (call control unit);Warranty and warning leaflets
Operating temperature (T-T)	14 - 131 °F
On/off switch	No
Heart rate monitor	No
Protective pouch	No
Warranty card	Yes
Automatic volume adjustment	No
Voice control	No