Collection: Headphones & Headsets

Earbud Headphones, 20-22000 Hz, 32 Ohms, Black

Key Features

• Lightweight design
• Silicone noise isolation sleeves in 3 sizes
• Plug Type: 3.5mm Gold-Plated for better connection & sound quality
• Driver diameter: 16mm
• Cord length: 1.2m

Description

Verbatim’s Earbud Headphones are lightweight and convenient for everyday use. Enjoy stereo sound on the go. Compatible with devices that have a 3.5mm output jack including mobile phones, tablets, audio devices and laptops.

Specifications

Performance
Product type	Headphones
Recommended usage	Calls/Music
Wearing style	In-ear
Product colour	Black
Cable length	1.2 m
Cable colour	Black
Ports & interfaces
Connectivity technology	Wired
3.5 mm connector	Yes
Headphones
Ear coupling	Intraaural
Headphone frequency	20 - -22000 Hz
Impedance	32 Ω
Headphone sensitivity	105 dB
Driver unit	1.5 cm
Microphone
Microphone type	Not available
Packaging data
Package type	Box

Duo headset, USB-C, MS Teams

Key Features

• Controller that’s always at hand
• Just 25 cm from the headset, the inline controller never gets lost or fumbled.
• Practical mute alert
• LED on the tip of the mic flashes to notify you if you try to speak while muted.
• 360-degree busylight clearly signals to others when you’re not to be disturbed.
• Intuitive smart features
• Initiate, end, and mute calls by moving the boom arm or taking the headset on/off
• Integrates perfectly with EPOS Manager
• Analyze, manage, and update devices remotely with the free, secure tool.
• ActiveGard™ for hearing safety
• ActiveGard™ technology prevents loud spikes and supports noise-at-work compliance.
• Sidetone encourages softer conversations
• Audible voice feedback helps agents speak in a softer, more pleasant tone.
• Multiple connection options
• Includes a USB-C to USB-A adapter for flexible, future-proof ease of use.
• Guaranteed compatibility
• Optimized for Contact Center platforms. Certified for Microsoft Teams and leading UC providers.
• Compact and easy to transport
• The slim headset folds flat to fit neatly in the compact storage pouch.

Description

Ensure customer satisfaction on every call with a duo headset that delivers rich, natural sound no matter the level of background noise. Three digital mics built on EPOS BrainAdapt™ provide industry-leading voice pickup to let your agents be heard..

Carefully crafted to provide an unprecedented level of comfort and agent well-being, with a lightweight design and soft memory foam earpads engineered for all-day wear. Help your agents stay productive and avoid fatigue.

Specifications

Performance
Product type	Headset
Recommended usage	Calls/Music
Country of origin	China
Headset type	Binaural
Wearing style	Head-band
Product colour	Black
Volume control	Rotary
Cable length	1.8 m
Certification	Microsoft Teams
Cable colour	Black
Control unit type	In-line control unit
Operating keys	Answer/end call, Mute
LED indicators	Yes
Optimized for	UC, MS Teams
Clear sound	Yes
BeamForming	Yes
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C
Headphones
Ear coupling	Circumaural
Acoustic system	Closed
Headphone frequency	20 - 20000 Hz
Total Harmonic Distortion (THD)	0.5%
Driver type	Dynamic
Noise canceling	No
Microphone
Microphone type	Boom
Folding microphone	Yes
Microphone frequency	100 - 16000 Hz
Microphone mute	Yes
MEMS (Micro-Electro-Mechanical System) microphone	Yes
Weight & dimensions
Width	198 mm
Depth	64 mm
Height	159 mm
Weight	145 g
Ear pad dimensions (W x D x H)	18 x 68 x 18 mm
Packaging data
Package width	72 mm
Package depth	208 mm
Package height	201 mm
Package weight	330 g
Packaging content
Quick start guide	Yes
Safety sheet	Yes
Pouch	Yes
Logistics data
Master (outer) case width	230 mm
Master (outer) case length	425 mm
Master (outer) case height	389 mm
Products per master (outer) case	12 pc(s)
Technical details
Warranty period	3 year(s)
Features
Optimized for	UC, MS Teams
Other features
Quick start guide	Yes
Interface adapters included	USB Type-A male - USB Type-C female

Engage SE Replacement Headset - Stereo UC, EMEA/APAC

Description

One replacement headset for Jabra Engage 45 SE, 55 SE, 65 SE or Engage 75 SE. (Convertible only - Includes accessory pack- one earhook and one ear gel.)

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
DECT connectable	Yes
Headset type	Monaural
Wearing style	Head-band
Product colour	Black
Volume control	Button
Compatible products	Jabra Engage 45 SE, 55 SE, 65 SE, Engage 75 SE
Control unit type	On-ear control unit
Control type	Buttons
Suitable for use in country/location	Africa, Asia–Pacific, Europe, Middle East
Operating keys	Answer/end call, Mute, Volume +, Volume -
Hearing protection technologies	Jabra PeakStop, Jabra Safetone 2.0
Ports & interfaces
Connectivity technology	Wireless
Wireless range	150 m
Frequency response (talk mode)	150 - 6800 Hz
Frequency response (music mode)	40 - 16000 Hz
Headphones
Ear coupling	Supraaural
Headphone frequency	40 - 16000 Hz
Microphone
Microphone type	Boom
Microphone frequency	100 - 10000 Hz
Number of microphones	2
MEMS (Micro-Electro-Mechanical System) microphone	Yes
Battery
Talk time	13 h
Battery technology	Lithium-Ion (Li-Ion)
Battery recharge time	1.5 h
Standby time	52 h
Battery operated	Yes
Charging source	USB
Battery type	Built-in battery
Operational conditions
Operating temperature (T-T)	-10 - 55 °C
Storage temperature (T-T)	-5 - 45 °C
Weight & dimensions
Weight	83 g
Packaging data
Package width	190 mm
Package depth	147 mm
Package height	93 mm
Packaging content
Base station	No
Other features
DECT connectable	Yes
Base station	No
Suitable for use in country/location	Africa, Asia–Pacific, Europe, Middle East

Mono headset, USB-C

Key Features

• Controller that’s always at hand
• Just 25 cm from the headset, the inline controller never gets lost or fumbled.
• Practical mute alert
• LED on the tip of the mic flashes to notify you if you try to speak while muted.
• 360-degree busylight clearly signals to others when you’re not to be disturbed.
• Intuitive smart features
• Initiate, end, and mute calls by moving the boom arm or taking the headset on/off
• Integrates perfectly with EPOS Manager
• Analyze, manage, and update devices remotely with the free, secure tool.
• ActiveGard™ for hearing safety
• ActiveGard™ technology prevents loud spikes and supports noise-at-work compliance.
• Sidetone encourages softer conversations
• Audible voice feedback helps agents speak in a softer, more pleasant tone.
• Multiple connection options
• Includes a USB-C to USB-A adapter for flexible, future-proof ease of use.
• Guaranteed compatibility
• Optimized for Contact Center platforms and certified for leading UC providers.
• Compact and easy to transport
• The slim headset folds flat to fit neatly in the compact storage pouch.

Description

Ensure customer satisfaction on every call with a mono headset that delivers rich, natural sound no matter the level of background noise. Three digital mics built on EPOS BrainAdapt™ provide industry-leading voice pickup to let your agents be heard.

Carefully crafted to provide an unprecedented level of comfort and agent well-being, with a lightweight design and soft memory foam earpads engineered for all-day wear. Help your agents stay productive and avoid fatigue.

Specifications

Performance
Product type	Headset
Recommended usage	Calls/Music
Country of origin	China
Headset type	Monaural
Wearing style	Head-band
Product colour	Black
Volume control	Rotary
Cable length	1.8 m
Cable colour	Black
Control unit type	In-line control unit
Operating keys	Answer/end call, Mute
LED indicators	Yes
Optimized for	UC, Google Meet
Clear sound	Yes
BeamForming	Yes
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C
Headphones
Ear coupling	Circumaural
Acoustic system	Closed
Headphone frequency	20 - 20000 Hz
Total Harmonic Distortion (THD)	0.5%
Driver type	Dynamic
Noise canceling	No
Microphone
Microphone type	Boom
Folding microphone	Yes
Microphone frequency	100 - 16000 Hz
Microphone mute	Yes
MEMS (Micro-Electro-Mechanical System) microphone	Yes
Weight & dimensions
Width	201 mm
Depth	64 mm
Height	162 mm
Weight	110 g
Ear pad dimensions (W x D x H)	18 x 68 x 18 mm
Packaging data
Package width	72 mm
Package depth	208 mm
Package height	201 mm
Package weight	285 g
Packaging content
Quick start guide	Yes
Safety sheet	Yes
Pouch	Yes
Logistics data
Master (outer) case width	230 mm
Master (outer) case length	425 mm
Master (outer) case height	389 mm
Products per master (outer) case	12 pc(s)
Features
Optimized for	UC, Google Meet
Other features
Quick start guide	Yes
Interface adapters included	USB Type-A male - USB Type-C female

Duo headset, USB-C, ANC

Key Features

• Superior EPOS sound
• Super wideband audio and stereo sound deliver clear speech in noisy open offices
• EPOS BrainAdapt™ technology
• Focus with Active Noise Cancelling, EPOS AI™, and industry-leading voice pickup
• Adaptive beamforming microphones deliver industry-leading voice pickup
• TalkThrough
• Communicate easily with in-office colleagues without removing the headset
• 360-degree busylight
• Intuitive busylight clearly signals when you’re on call and not to be disturbed
• Smart features
• Initiate, end, and mute calls by moving the boom arm or taking the headset on/off
• Convenient carry pouch
• Carry the headset easily between your work and home office
• Multiple connection options
• Includes a USB-C to USB-A adapter for flexible, future-proof ease of use
• ActiveGard™ for hearing safety
• ActiveGard™ technologies prevent loud spikes and support noise-at-work compliance
• Feel great throughout the day
• Be comfortable with a lightweight headset with soft cushions and headband padding

Description

Double-sided headset for desk workers in the New Open Office. Increase efficiency by 40%* by improving reaction time whilst multi-tasking to maintain accuracy with EPOS BrainAdapt™, industry-leading voice pickup by EPOS AI™ and adaptive ANC.

Be heard no matter the level of background noise and get super wideband audio for natural sound. Enjoy total ease of use with intuitive controls and smart features. Experience all-day wearing comfort with a lightweight design, soft cushions, and headband padding.
*EPOS BrainAdapt™ Dual Task Study

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Country of origin	China
Headset type	Binaural
Wearing style	Head-band
Product colour	Black
Sound pressure level (max)	99 dB
Cable length	1.85 m
Plug and Play	Yes
Certification	Google Meet
Cable colour	Black
Control unit type	On-ear control unit
Signal-to-Noise Ratio (SNR)	68 dB
Operating keys	Answer/end call, Mute, Volume +, Volume -
LED indicators	Yes
Detachable cable	No
Optimized for	UC
Adjustable headband	Yes
BeamForming	Yes
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C
Headphones
Ear coupling	Circumaural
Acoustic system	Closed
Headphone frequency	20 - 20000 Hz
Headphone sensitivity	99.8 dB
Total Harmonic Distortion (THD)	0.5%
Driver type	Dynamic
Noise canceling type	Hybrid
Noise canceling	Yes
Microphone
Microphone type	Boom/Built-in microphone
Folding microphone	Yes
Microphone frequency	100 - 16000 Hz
Microphone sensitivity	-35 dB
Microphone mute	Yes
Number of microphones	4
MEMS (Micro-Electro-Mechanical System) microphone	Yes
Battery
Battery voltage	5 V
Operational conditions
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	15 - 80%
Weight & dimensions
Width	211.5 mm
Height	188.5 mm
Weight	159 g
Ear pad dimensions (W x D x H)	74 x 74 x 19.3 mm
Packaging data
Package type	Box
Package width	55 mm
Package depth	210 mm
Package height	205 mm
Package weight	344 g
Packaging content
Audio adapters included	USB
Quick start guide	Yes
Safety sheet	Yes
Pouch	Yes
Logistics data
Master (outer) case width	246 mm
Master (outer) case length	444 mm
Master (outer) case height	306 mm
Products per master (outer) case	10 pc(s)
Technical details
Warranty period	2 year(s)
Features
Optimized for	UC
Other features
Sound pressure level (max)	99 dB
Quick start guide	Yes
Cable weight	179 g
Signal-to-Noise Ratio (SNR)	68 dB

Mono headset MS Teams, USB C

Key Features

• Single-sided busylight
• Busylight signals when you’re on call while completely invisible when not active.
• Optimized for UC platforms
• Designed to work with leading UC platforms like Microsoft, Zoom, Google Meet etc.
• Simply lift/lower the boom arm while on a call to mute/unmute your microphone.
• Mute LED on microphone
• Prominent LED on the microphone lets you know when you’re muted at a glance.
• Built for portability
• Easy to carry thanks to its ultralight design that folds flat when not in use.
• USB-C to USB-A adapter
• Connect to any USB-A or USB-C devices using the included adapter.
• Dedicated Teams button
• Teams button on the ear cup lets you easily join meetings with a single click.
• Direct connection to Android devices
• Plug directly into any USB-C-enabled Android device for instant calls.
• Made for the open office
• Meets the rigorous Microsoft Teams Open Office requirements for mic quality.
• Integrates with EPOS Connect & Manager
• Tap into the EPOS ecosystem to get firmware updates, tweak settings, and more.

Description

Be heard on any call with a wired headset for hybrid workers that delivers value for money. Advanced noise-filtering technology transmits your voice instead of unwanted noise, while the speaker delivers exceptional sound so that you don’t miss a word.

Stay comfortable throughout the day with an ultralight design and a compact noise-dampening ear pad. Manage calls with less effort thanks to plug-and-play connectivity and convenient features like lift-to-mute that keep you productive and in control.

Specifications

Performance
Product type	Headset
Recommended usage	Calls/Music
Country of origin	China
Headset type	Monaural
Wearing style	Head-band
Product colour	Black
Sound pressure level (max)	96 dB
Cable length	1.8 m
Compatible products	Microsoft Teams
Signal-to-Noise Ratio (SNR)	60 dB
LED indicators	Yes
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C
Headphones
Ear coupling	Supraaural
Acoustic system	Closed
Headphone frequency	20 - 20000 Hz
Impedance	32 Ω
Headphone sensitivity	110 dB
Total Harmonic Distortion (THD)	3%
Noise canceling	Yes
Microphone
Microphone type	Boom
Microphone direction type	Unidirectional
Microphone frequency	100 - 10000 Hz
Microphone sensitivity	-40 dB
Microphone mute	Yes
Operational conditions
Operating relative humidity (H-H)	15 - 80%
Weight & dimensions
Width	171.9 mm
Depth	13.8 mm
Height	167 mm
Weight	103.6 g
Ear pad dimensions (W x D x H)	62.5 x 16 x 16 mm
Other features
Sound pressure level (max)	96 dB
Interface adapters included	USB Type-C female - USB Type-A male
Signal-to-Noise Ratio (SNR)	60 dB

Engage 50 II - (50 II Link) USB-C/A UC Mono

Key Features

• Real-time guidance (requires Engage+)*
• 3-microphone system
• All-day comfort
• Built-in busylight
• Durable with a 3-year warranty
• SmartRinger with motion detection

Reasons To Buy

A headset that’s got your back

With Engage 50 II, calls have more clarity and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

It’s not rocket science. But it is very clever.

A software system that can analyse conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact centre headsets.

Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customer’s call experience, including background noise, the position of your microphone, silence and interruptions. ¹

Customer call experience is improved in real-time (high fives all around). And onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

Leading monitoring solutions have gone one step further and integrated our insightful call analytics with their solutions, extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues.

Told you it was clever.

Show me more
_{1 Free software download required. Integrations available for selected platforms.}

Magic mic

Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. In fact, this headset has not one, but three microphones, for awesome background noise-cancellation that’ll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

Great comfort isn’t a given. It’s engineered.

An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

We’ve also popped an innovative maze-shaped pattern inside the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the most common ‘problem areas’, helping you stay relaxed and focused on the needs of your customer.

_{*Weight varies for stereo and mono variants}

One tough cookie (well, headset)

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.

Every caller, crystal clear

With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

With Engage 50 II’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.

Healthy ears. Happy agents.

That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

We’ve included loads of groundbreaking hearing protecting technologies, including:


IntelliTone™ 2.0, which keeps average noise exposure at a safe level

PeakStop™ 105 dB, which prevents sudden loud noises

BalancedVoice™, which processes the incoming sound for clearer calls

Speech level normalisation, which keeps incoming calls at your preferred volume

Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

Because hearing protection isn’t an afterthought. It’s a lifetime investment.

Smooth operator

Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

Engage 50 II uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue and focus on your customer - it’s all taken care of.

But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

_{*Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017}

Ditch missed calls

Never worry about missing a call again. With the adjustable audible ringer on the Engage 50 II, all you need to do is choose the ringtone and volume you prefer and your super intelligent headset will do the rest.

Set the SmartRinger to only ring when you’re away from your desk - and you can stay flexible for grabbing a coffee or loading the dishwasher on working from home days, without irritating your colleagues with constant ringing when you’re in the office.*

_{*SmartRinger only sounds when the headset is lying on a flat surface}

Plays well with others

Connecting with your customers is a walk in the park with Engage 50 II. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. ²

With a UC variant certified for Google Meet, Works With Chromebook³ and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.

_{2 Software may be needed for configuration. Refer to jabra.co.uk/platforms for details}

Protect your focus

Say ‘no’ to costly interruptions with the Engage 50 II headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

Description

The best headset for clear customer calls* is here – Introducing Jabra Engage 50 II. We’ve put the power to improve customer satisfaction in your hands. Well, on your head, actually. Our Engage+ software gives you real-time call insights for more meaningful calls and helps increase customer satisfaction. You’ll catch even the smallest of details because we gave it not one, but three microphones for clearer sound, while suppressing unwanted background noise to hear what matters most. It’s ultra-lightweight yet durable enough to throw in your bag – it’s built for real life. And the adaptive fit and comfort-enhancing ear cushions feel so good, you’ll forget it’s there. Seriously.

Built for the contact centre of today and tomorrow, Jabra Engage 50 II provides real-time call insights to ensure each customer is happier than the last. The trio of best-in-class mics make sure you sound better than ever and you’ll never miss another call thanks to an audible ringer. It’s lightweight, comfy, and built to last – like a headset hat-trick.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Headset type	Monaural
Wearing style	Head-band
Certification	Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Virtual surround	No
On/off switch	No
Heart rate monitor	No
Optimized for	Other major platforms
Works with Amazon Alexa	No
Motion sensor	No
Phonebook access profile (PBAP)	No
Over the Air Updates (OTA)	No
Daisy chain	No
HD voice	Yes
Auto-connect	No
Steel hinges	No
In-ear pressure relief	No
Housing material	Polycarbonate (PC), Acrylonitrile butadiene styrene (ABS), Silicone, Thermoplastic elastomer (TPE)
Refurbished	No
Bone conduction sensor	No
Unified communications	Yes
Push-to-Talk (PTT)	No
Power bass	No
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C / USB Type-A
Frequency response (talk mode)	100 - 14000 Hz
Frequency response (music mode)	50 - 20000 Hz
Headphones
Driver unit	2 cm
Noise reduction	Yes
HearThrough	No
Microphone
Microphone frequency	100 - 14000 Hz
Microphone mute	No
Number of microphones	3
Battery
Fast charging	No
Replaceable battery	No
Music player
FM radio	No
Operational conditions
Operating temperature (T-T)	-10 - 55 °C
Storage temperature (T-T)	-5 - 55 °C
Weight & dimensions
Width	167 mm
Depth	160 mm
Height	54 mm
Packaging data
Package width	185 mm
Package depth	50 mm
Package height	249 mm
Package width (imperial)	18.5 cm (7.28")
Package height (imperial)	24.9 cm (9.8")
Package depth (imperial)	5 cm (1.97")
Packaging content
Carrying case	Yes
Charging case	No
Charging stand	No
Ear pad material	Polyurethane (PU)
Technical details
Easy pairing	No
Charging case	No
Multipoint connectivity	No
Power
USB Type-C charging port	No
Certificates
Certified for Microsoft Teams	Yes
Features
Optimized for	Other major platforms
Other features
Auto power off	No
Width (imperial)	16.7 cm (6.57")
Speakerphone	No
Height (imperial)	5.41 cm (2.13")
Depth (imperial)	16 cm (6.3")
Digital Signal Processing (DSP)	No
Applications supported	Engage+;Jabra Direct;Jabra SDK;Jabra Xpress
Ear cushion type	Single size leatherette cushion
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
Voice guidance	No
Virtual surround	No
Packaging content	Headset;Carry pouch;USB controller– (call control unit);Warranty and warning leaflets
Operating temperature (T-T)	14 - 131 °F
On/off switch	No
Heart rate monitor	No
Protective pouch	No
Automatic volume adjustment	No
Voice control	No

Engage 40 - (Inline Link) USB-C/A UC Mono

Key Features

• Real-time guidance (requires Engage+)*
• 2-microphone system
• All-day comfort
• Inline call control unit
• Durable with a 3-year warranty
• Built-in busylight

Reasons To Buy

Sounds like satisfaction

With Engage 40, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

On the ball

A software system that can analyse conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of contact centre headsets.

Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening.

Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, silence and interruptions. ¹

Onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

Show me more

1 Free software download required. Integrations available for selected platforms.

Double the mic, double the satisfaction

Sound quality can make or break a call. We equipped Engage 40 with not one, but two microphones: One to help you defeat background noise once and for all and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

A comfortable agent is a happy agent

An uncomfortable agent makes for an awkward call, so we've designed Engage 40 to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

We’ve also popped an innovative maze-shaped pattern on the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the ear, helping you stay relaxed and focused on the needs of your customer.

_{*weight varies for stereo and mono variants}

Built for “oops”

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 40 to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.

Easy listening

With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

With Engage 40’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically ensure that incoming calls are crisp and clear - just another clever feature bringing calm efficiency to every conversation.

Kind on the ears

That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 40. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

We’ve included loads of groundbreaking hearing protecting technologies, including:


IntelliTone 2.0™, which keeps average noise exposure at a safe level

PeakStop™ 105 dB, which prevents sudden loud noises

BalancedVoice™, which processes the incoming sound for clearer calls

Speech level normalisation, which keeps incoming calls at your preferred volume

Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

Because hearing protection isn’t an afterthought. It’s a lifetime investment.

Your new personal assistant

Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

Engage 40 uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer - it’s all taken care of.

But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

_{*Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017}

Crush the conversation

With Engage 40, all the power is at your fingertips. Answer, mute and control the volume of your calls with just a few simple taps. Handling calls has never been this simple.

The customisable buttons of the control unit can be integrated with your contact centre and Unified Communications (UC) platforms, including Amazon Connect and Genesys, for efficiency where it matters. Hop between platform screens and control the volume with programmable buttons for speedy call handling.

A better call experience for you and the customer has never been so easy.

Friends with everyone

Connecting with your customers is a walk in the park with Engage 40. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. ²

With a UC variant certified for Google Meet, Works With Chromebook³ and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.



_{2. Software may be needed for configuration. Refer to Jabra.com/platforms for details.}

Come back later

Say ‘no’ to costly interruptions with the Engage 40 headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

Description

Meet Jabra Engage 40, the new generation of contact centre headset. The power to improve customer satisfaction is now in your hands. Our Engage+ software delivers intelligent call insights in real time to boost agent performance and enhance customer satisfaction. With innovative speech optimization and hearing protection, along with a powerful 2-microphone system, the overall audio experience is given a massive boost. You’ll be comfortable too, thanks to an ultra-lightweight yet durable design, adaptive fit and comfort-enhancing ear cushions for improved noise isolation. You focus on what matters most. We’ll take care of the rest.

Jabra Engage 40 is a contact centre headset that provides real-time call insights to make every customer your most satisfied customer yet. Designed for both comfort and durability, Engage 40 features a duo of intelligent microphones and a programmable control unit, to make handling calls easier than ever before.

Specifications

Performance
Product type	Headset
Recommended usage	Office/Call center
Headset type	Monaural
Wearing style	Head-band
Certification	Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Virtual surround	No
On/off switch	No
Heart rate monitor	No
Optimized for	Other major platforms
Works with Amazon Alexa	No
Motion sensor	No
Phonebook access profile (PBAP)	No
Hearing protection technologies	Jabra PeakStop
Over the Air Updates (OTA)	No
Daisy chain	No
HD voice	Yes
Auto-connect	No
Steel hinges	No
In-ear pressure relief	No
Housing material	Polycarbonate (PC), Acrylonitrile butadiene styrene (ABS), Silicone, Thermoplastic elastomer (TPE)
Refurbished	No
Bone conduction sensor	No
Unified communications	Yes
Push-to-Talk (PTT)	No
Power bass	No
Ports & interfaces
Connectivity technology	Wired
USB connectivity	Yes
USB connector	USB Type-C / USB Type-A
Frequency response (talk mode)	100 - 14000 Hz
Frequency response (music mode)	50 - 20000 Hz
Headphones
Maximum input power	30 mW
Driver unit	2 cm
Noise reduction	Yes
HearThrough	No
Microphone
Microphone frequency	100 - 14000 Hz
Microphone mute	No
Number of microphones	2
Battery
Fast charging	No
Replaceable battery	No
Music player
FM radio	No
Operational conditions
Operating temperature (T-T)	-10 - 55 °C
Storage temperature (T-T)	-5 - 55 °C
Weight & dimensions
Weight	45 g
Packaging data
Package width	185 mm
Package depth	50 mm
Package height	249 mm
Package width (imperial)	18.5 cm (7.28")
Package height (imperial)	24.9 cm (9.8")
Package depth (imperial)	5 cm (1.97")
Packaging content
Carrying case	Yes
Charging case	No
Charging stand	No
Ear pad material	Polyurethane (PU)
Technical details
Easy pairing	No
Charging case	No
Multipoint connectivity	No
Power
USB Type-C charging port	No
Certificates
Certified for Microsoft Teams	Yes
Features
Optimized for	Other major platforms
Other features
Auto power off	No
Speakerphone	No
Digital Signal Processing (DSP)	Yes
Applications supported	Engage+;Jabra Direct;Jabra SDK;Jabra Xpress
Ear cushion type	Single size leatherette cushion
Bluetooth Low Energy (BLE)	No
Near Field Communication (NFC)	No
USB cable length	2.4 m
Voice guidance	No
Virtual surround	No
Packaging content	Headset;Carry pouch;Warranty and warning leaflets
Operating temperature (T-T)	14 - 131 °F
On/off switch	No
Heart rate monitor	No
Protective pouch	No
Automatic volume adjustment	No
Voice control	No